Introduction

At Zania Clicks, we aim to provide our customers with high-quality photography equipment. However, if you receive a defective or damaged product, our Return and Refund Policy ensures that your concerns are addressed promptly.

1. Eligibility for Returns

  • Returns are accepted only for defective, damaged, or incorrect items delivered.
  • Items must be unused, in their original packaging, and with all accessories included.
  • General dissatisfaction, change of mind, or misuse of the product is not eligible for return.

2. Time Frame for Returns

  • Customers must notify us of any issue within 7 days of delivery by emailing [email protected] with order details and proof (images/videos of the defect or damage).
  • Return requests made after 7 days will not be accepted.

3. Return Process

  1. Contact us at [email protected] with your order number, description of the issue, and supporting photos/videos.
  2. Once verified, we will provide return instructions.
  3. The customer must return the product in its original condition and packaging.

4. Refunds

  • After inspection of the returned item, refunds will be processed within 7–10 business days.
  • Refunds will be made in the original mode of payment.
  • Shipping or delivery charges (if any) are non-refundable.

5. Exchanges

  • If the product is in stock, customers may opt for a replacement instead of a refund.
  • Exchanges are subject to product availability.

6. Non-Returnable Items

  • Products damaged due to misuse, mishandling, or negligence.
  • Items without original packaging or missing accessories.
  • Custom-ordered or clearance sale items.

7. Contact Us

For any concerns or return requests, please reach out to us at:

📧 [email protected]